Online Channel Integration
Value Creation and Customer Reactions in Online and Physical Stores
eBook
Online Channel Integration
Value Creation and Customer Reactions in Online and Physical Stores
Today, most firms employ online and offline distribution channels. Customers combine both channels for information search and purchase. However, researchers and practitioners are still lacking insight concerning the creation of additional customer value, in terms of a seamless purchase experience, by combining the online and offline channels. Also, it is unclear if these channel integration activities can actually help multichannel firms obtain a strategic advantage over their online pureplay competitors. Jochen Binder investigates how, why, and to what extent an integrated online channel increases customer value and leads to higher willingness to pay, customer loyalty and purchase intention in a firm's online and offline stores.
Jochen Binder completed his doctoral thesis under the supervision of Prof. Dr. Marcus Schögel at the Institute of Marketing at the University of St. Gallen.
Jochen Binder completed his doctoral thesis under the supervision of Prof. Dr. Marcus Schögel at the Institute of Marketing at the University of St. Gallen.
Binder, Jochen
| ISBN | 9783658045739 |
|---|---|
| Article number | 9783658045739 |
| Media type | eBook - PDF |
| Edition number | 2. Aufl. |
| Copyright year | 2013 |
| Publisher | Springer Gabler |
| Length | 281 pages |
| Language | English |
| Copy protection | Digital watermarking |
