Performance Measurement with the Balanced Scorecard
Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a "management dashboard" to serve as a navigational aid. A dashboard to show - with as few distortions as possible - the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.
Measuring business performances The Balanced Scorecard model
The Balanced Scorecard for SMEs: a circular approachCorporate strategy and the Balanced Scorecard
Models for measuring performances
Empirical evidence: implementing the BSC in SMEs.
| ISBN | 978-3-642-24760-6 |
|---|---|
| Article number | 9783642247606 |
| Media type | Book |
| Copyright year | 2012 |
| Publisher | Springer, Berlin |
| Length | X, 133 pages |
| Illustrations | X, 133 p. 59 illus. |
| Language | English |
