1;Foreword;6 2;Preface;8 3;References;9 4;Acknowledgements;10 5;Contents;11 6;Contributors;14 7;Notes on Editor;17 8;Part I What is Next by Context: PMM in Small and Medium Enterprises;18 8.1;1 Performance Measurement and Management in Smes: Discussion of Preliminar Results from an Italian Survey;19 8.1.1;1.1 Introduction;19 8.1.2;1.2 Research Methodology;20 8.1.3;1.3 Structure of the Questionnaire;22 8.1.4;1.4 Results of the Survey;23 8.1.5;1.5 Conclusions;26 8.1.6;References;26 8.2;2 New Integrated Information Systems and Management Control Change in Small and Medium Enterprises;28 8.2.1;2.1 Introduction;29 8.2.2;2.2 Background;30 8.2.3;2.3 Theoretical Foundations: Conceptualizing the Role of ICT in the Management Control Change Process;31 8.2.3.1;2.3.1 Institutional Framework for Studying the Relationship Between Management Control and ICT Processes of Change;33 8.2.4;2.4 The Case Study;38 8.2.4.1;2.4.1 The Methodology;38 8.2.4.2;2.4.2 The Firm;39 8.2.4.3;2.4.3 The Adoption of a New Integrated Information System;39 8.2.4.4;2.4.4 The Management Control Change Process;43 8.2.5;2.5 Findings and Preliminary Interpretation;46 8.2.6;2.6 Conclusions;50 8.2.7;References;9 9;Part II What is Next by Context: PMM in Collaborative Environments;53 9.1;3 A Framework for Evaluating Enterprise Network Performances;54 9.1.1;3.1 Introduction;54 9.1.2;3.2 The Research Methodology;55 9.1.3;3.3 Literature Review;56 9.1.4;3.4 The Case Study Network: A Particular Structure;59 9.1.5;3.5 The Enterprise Network Balanced Scorecard;60 9.1.5.1;3.5.1 Network's Objective;61 9.1.5.2;3.5.2 Cost Reduction;62 9.1.5.3;3.5.3 Learning;62 9.1.5.4;3.5.4 Innovation;64 9.1.5.5;3.5.5 Environment;65 9.1.6;3.6 Data Analysis from the Questionnaire;65 9.1.7;3.7 Conclusions;68 9.1.8;References;71 9.2;4 Performance Analysis of Rfid Applications in Cold Chain Management;73 9.2.1;4.1 Introduction;73 9.2.2;4.2 A Critical Analysis of Typical Cold Chain Structures;74 9.2.3;4.3 Rfid Applications in the Cold Chain;76 9.2.3.1;4.3.1 Food Context;77 9.2.3.2;4.3.2 Pharmaceutical/Chemical Context;80 9.2.4;4.4 Performance Indicators for Rfid Applications in Cold Chain Management;81 9.2.5;References;82 10;Part III What is Next by Context: PMM in Application to Special Sectors;84 10.1;5 A Performance Measurement System for Racing Teams: An Exploratory Study in an Unresearched Context;85 10.1.1;5.1 Introduction;85 10.1.2;5.2 Racing Teams: Organization and Processes;86 10.1.2.1;5.2.1 Racing Team Organization;86 10.1.2.2;5.2.2 Racing Team Processes;88 10.1.3;5.3 A Pms for Racing Teams;91 10.1.3.1;5.3.1 Research Methodology;91 10.1.3.2;5.3.2 Development of the PMS for Racing Teams;92 10.1.3.3;5.3.3 Discussion;95 10.1.4;5.4 Conclusions;97 10.1.5;References;97 10.2;6 How Small Firms in the High Quality Food Sector Can Improve Their Business Performance: The Ligurian Oil Case Study;98 10.2.1;6.1 Introduction;98 10.2.2;6.2 Method;99 10.2.3;6.3 The Consumers Interviews;101 10.2.3.1;6.3.1 Method;101 10.2.3.2;6.3.2 Results;101 10.2.4;6.4 Market Analysis;102 10.2.4.1;6.4.1 Method;102 10.2.4.2;6.4.2 Results;103 10.2.4.2.1;6.4.2.1 Sales Channels;103 10.2.4.2.2;6.4.2.2 The Influence of the Product Origin: The Regionality and the Region of Origin;104 10.2.4.2.3;6.4.2.3 The Influence of the Oil Characteristics;104 10.2.4.3;6.4.3 The External Recognitions Influence;105 10.2.4.3.1;6.4.3.1 The DOP Certification;105 10.2.4.3.2;6.4.3.2 The BIO Certification;105 10.2.4.3.3;6.4.3.3 Prizes Won;106 10.2.4.4;6.4.4 The Packaging Influence;106 10.2.4.4.1;6.4.4.1 The Bottle Capacity;106 10.2.4.4.2;6.4.4.2 The Label Tied to the Bottle Neck;106 10.2.4.5;6.4.5 The Information Value;107 10.2.5;6.5 Final Results of the Statistical Analysis;107 10.2.6;6.6 Conclusions;109 10.2.7;References;109 10.3;7 How to Use Different Measures for Different Purposes:A Holistic Performance Management Model for PublicOrganizations;111 10.3.1;7.1 Introduction;111 10.3.2;7.2 The Evolution of Performance Dimensions in Public Organizations;11