Today's business environment is constantly changing: New customer require ments or products, an evolving competition, new IT solutions like EAl or web services, outsourcing opportunities, mergers & acquisitions or changing legal re quirements are just a few reasons for this change. Intra and inter-enterprise proc esses of enterprises have to change accordingly. Therefore organizations have to ensure an efficient and effective business process change management in order to stay competitive and survive on the long term. This is a precondition to achieve and maintain business process excellence. However, the execution of successful change management has been extremely dif ficult. Many initiatives failed because of an unclear scooping and a missing defi nition of deliverables. Only the comprehensive design of the business processes to be improved creates a basis for a focused management of change. Change man agement can then be handled as a process by itself. It becomes measurable and can be controlled. It is an integral part of business process lifecycle management. Key-enabler is the ARIS Toolset which supports all activities of the process and change management: Business strategies, the resulting process specifications and execution as well as the process controlling are executed by using ARIS tools - in the phase of change as well as during the daily operation.

Table of Content

Change Management - Key for Business Process Excellence
The Change Management Process Implemented at IDS Scheer
Change Management with ARIS
Managing Change through Project Management and Process Management
Information & Communication to Prepare for an ERP Implementation
Using ARIS to Design the Future Logistics Enterprise
Process-Centric Approach for ERP Evaluation Using ARIS Methodology in a Midsize Group of Companies
Change Management - Health Care Reform in Bulgaria
Slovenian Railways Process Reengineering Project
Evaluation of Business Processes - Basis for Successfully Changing the Organization of ERA© Ltd., a Slovenian Retail Company
It Pays to be Prepared
Increasing Process Efficiency at Siemens AG Austria
Learning Management Processes and Application Architecture for Learning Environments and Virtual Corporate Universities
Case Studies: Business Information Systems Online/Corporate University
Epilog: Jazz Improvisation and Management
Appendix: The Authors.