Corporate Performance Management (CPM) is a basic approach which examines the relationship between corporate performance and process optimization. How to successfully introduce CPM in practice is demonstrated through project reports from E.ON, British Telecom, Credit Suisse and Vodafone among others. The methods and tools presented here guarantee a continuous and automated monitoring of the corporate performance and enable Business Process Excellence to be permanently established in the company by company-internal and company-external benchmarking. The articles in this book focus on the use of the ARIS Controlling Platform developed by IDS Scheer.

From Process Documentation to Corporate Performance Management

From Process Documentation to Corporate Performance Management
Conception and Methodology of Corporate Performance Management Solutions from IDS Scheer
From Corporate Strategy to Process Performance - What Comes after Business Intelligence?
Managing of Process Key Performance Indicators as Part of the ARIS Methodology
Operational, Tool-Supported Corporate Performance Management with the ARIS Process Performance Manager
Corporate Performance Management in Practice
Successful Process and Performance Controlling in the Power Supply Industry by SÜWAG Energie
No Business Intelligence Without Process Intelligence
Monitoring with Key Performance Indicators at E.ON Bayern AG Sales Service
Performance Management Based on ITIL in IDS Scheer AG Customer Interaction Center (CIC)
Process Performance Management in Securities Operations at CREDIT SUISSE
Closing the Cycle - Measuring, Analyzing and Improving Processes, Performance and Workflows in the Insurance Sector
Performance Management in Power Stations - with openJET, openBMS and ARIS PPM
More than Figures - Performance Management of HR-Processes at Vodafone Greece
Corporate Performance Management in Logistics and Procurement - Focused Identification of Weak Points with Supply Chain Controlling
Continuous Measurement and Analysis of Operations Management Processes - ARIS PPM at E.ON Kernkraft GmbH
Analysis and Optimization of the Credit Application Process at DaimlerChrysler Bank
Increasing Customer Satisfaction with Visualized Root-Cause Analysis - CPM Success in the Mass Market at British Telecom
Monetary Assessment of Performance Management in the Health Care System - Process Cost Analysis at MarienhospitalHerne
Monitoring ITIL Process Performance at DAB Bank.