Contemporary police service delivery and performance are complex phenomena. Law enforcement, particularly at the local level, must therefore face the additional challenges of globalization, cybercrime, counter-terrorism and calls for reform, at a time when extreme budgetary constraints are being implemented. Policing operations encompass multiple critical tasks and responsibilities not routinely measured and evaluated, such as response to incidents involving medical assistance, homelessness, mental illness, community engagement, and neighborhood problem-solving endeavors.  

This volume aims to provide government, criminal justice and policing administrators, policy makers and criminal justice scholars and researchers with comprehensive analyses of the critical issues impacting the challenges inherent in providing effectual public safety, security and service, all from a global perspective. It takes into account popular criticism, extreme budgetary constraints, and the relatively novel and overwhelming challenges of terrorism and cybercrime. The book merges study and practice to identify avenues to best serve community interests, ensure organizational success, and enhance public confidence in policing and in rule of law.

1. Introduction and Overview: Understanding Police Service Delivery.- 2. The Governance of the Police and current Challenges to Police Service Delivery in England and Wales.- 3. Evaluating and Revising Police Stop and Search Practices in Scotland.- 4. Situational Awareness during a Crisis in Norway: Seeing the Forest, but not the Trees.- 5. The Impact of Police Officer-involved Shootings on Organizational Policy in the United States.- 6. Police Militarization: Have the Police in the United States Transitioned from Public Servants to Occupying Army?.- 7. The Role of Police Stressors on the Delivery of Police Services in the United States.- 8. Examining Police Interaction with the Mentally Ill in the United States

9. Enhancing Police Services through Public and Inter-agency Collaboration in the United States.- 10. Sentinel Event Reviews in the United States and Canada: Enhancing Service Delivery to the Community.- 11. Client-Centered Policing: A Focus on Positive Community Contacts within Canada.- 12. Do We Get the Police We Deserve? A Historical Review of Police Executive Selection in New York and other American Cities.- 13. The Role of Police in the Offender Re-entry Era in the United States.- 14. New Zealand Police's Policing Excellence and Prevention First Strategy: A Model for Transforming Police Service Delivery.- 15. Transforming a Para-militaristic Police Force to a Human Rights-oriented Police Service in a Violent Country: The South African Challenge.- 16. The Challenges of Reform in the Royal St. Lucia Police Force.- 17. Exploring Factors Impacting the Role of Management and Leadership in Police Service Delivery in Taiwan: A Legal-Institutional Perspective.- 18. The Effectiveness of Self-efficacy in the Reduction of Police Attitude to Corruption in Nigeria.-19. Maximizing the Effective Use of Volunteer, Part-Time and Hybrid Law Enforcement Personnel into Crime Prevention and Counter-terrorism Initiatives.- 20. Is Managerialism alive and well in the Police Service?.- 21. Organizational Learning from Field Research in Policing: How Police can improve Policy and Practice by implementing Randomized Controlled Trials.- 22. Management culture in the police force - toxic or tonic?.- 23. Evidence-based Policing: The Impact of Organizational Context & Leadership on Adoption.- 24. Afterword and Final Thoughts: Improving Police Service Delivery.