1;Acknowledgments;7 2;Preface;9 3;TABLE OF CONTENTS;11 4;Table of Figures;12 5;TABLE OF FIGURES;15 6;1. Introduction;16 6.1;1.1 Research Problem;16 6.2;1.2 Purpose of Dissertation;18 6.3;1.3 Research Approach, Methodology, and Sources;19 6.3.1;1.3.1 Approach;19 6.3.2;1.3.2 Methodology;20 6.3.3;1.3.3 Sources;22 6.4;1.4 Structure of Dissertation;23 7;2. The Three Dilemmas of Succession;26 7.1;2.1 Introduction;26 7.2;2.2 The Family Firm;26 7.2.1;2.2.1 Introduction;26 7.2.2;2.2.2 Two-circle Model;27 7.2.3;2.2.3 Three- circle Model;28 7.2.4;2.2.4 Four-circle Model;29 7.2.5;2.2.5 Conclusion;32 7.3;2.3 The Role Dilemma;33 7.3.1;2.3.1 Introduction;33 7.3.2;2.3.2 Family vs. Management;37 7.3.3;2.3.3 Family vs. Ownership;38 7.3.4;2.3.4 Family vs. Supervision;40 7.3.5;2.3.5 Conclusion;42 7.4;2.4 The Internal Dilemma;43 7.5;2.5 The Relationship Dilemma;45 7.5.1;2.5.1 Introduction;45 7.5.2;2.5.2 Transfer of Power;45 7.5.3;2.5.3 Authority as Litmus Test;50 7.5.4;2.5.4 Mutuality;52 7.5.5;2.5.5 Conclusion;55 7.6;2.6 Conclusion;55 8;3. The Three Dimensions of Succession Conflict;58 8.1;3.1 Introduction;58 8.2;3.2 The Commitment to Succession;58 8.2.1;3.2.1 Introduction;58 8.2.2;3.2.2 Calculative Commitment;59 8.2.3;3.2.3 Affective Commitment;60 8.2.4;3.2.4 Normative Commitment;61 8.2.5;3.2.5 Conclusion;62 8.3;3.3 The Factors Constraining Commitment;62 8.3.1;3.3.1 Introduction;62 8.3.2;3.3.2 Information Constraints;62 8.3.3;3.3.3 Personal Constraints;63 8.3.3.1;3.3.3.1 Personal Constraints of Incumbent;65 8.3.3.2;3.3.3.2 Personal Constraints of Successor;69 8.3.4;3.3.4 Relationship Constraints;70 8.3.4.1;3.3.4.1 Relationship Constraints of Incumbent;71 8.3.4.2;3.3.4.2 Relationship Constraints of Successor;72 8.3.5;3.3.5 Conclusion;73 8.4;3.4 The Factors Promoting Commitment;75 8.4.1;3.4.1 Introduction;75 8.4.2;3.4.2 Information Promoters;75 8.4.3;3.4.3 Personal Promoters;75 8.4.4;3.4.4 Relationship Promoters;78 8.4.5;3.4.5 Dialogue as Method to Promote Commitment;81 8.4.6;3.4.6 Conclusion;84 8.5;3.5 The Influence of Time on Commitment;85 8.6;3.6 The Three Components of Succession Conflict;87 8.6.1;3.6.1 Introduction;87 8.6.2;3.6.2 Task & Process Conflict;88 8.6.3;3.6.3 Internal Conflict;89 8.6.4;3.6.4 Interpersonal Conflict;89 8.6.5;3.6.5 Conclusion;93 8.7;3.7 Conclusion;93 9;4. The Three Elements of Third Party Intervention;94 9.1;4.1 Introduction;94 9.2;4.2 The Role of the Third Party;94 9.2.1;4.2.1 Introduction;94 9.2.2;4.2.2 Facilitating Problem Solving;98 9.2.3;4.2.3 Fostering Individual Growth;101 9.2.4;4.2.4 Fostering Relationship Growth;103 9.2.5;4.2.5 Conclusion;105 9.3;4.3 The Timing of Intervention;106 9.4;4.4 Professional Conflict Resolution;109 9.4.1;4.4.1 Introduction;109 9.4.2;4.4.2 Consulting;109 9.4.3;4.4.3 Therapy;110 9.4.4;4.4.4 Mediation;111 9.4.4.1;4.4.4.1 Problem-Solving Mediation;113 9.4.4.2;4.4.4.2 Transformative Mediation;114 9.4.4.3;4.4.4.3 Combined Approach;116 9.4.5;4.4.5 Conclusion: When to Mediate;118 9.5;4.5 The Method of Mediation;120 9.5.1;4.5.1 When can Mediation be attempted?;120 9.5.2;4.5.2 What do the parties need to accomplish?;122 9.5.3;4.5.3 What concrete steps can be taken?;122 9.5.3.1;4.5.3.1 Understanding the conflict and the parties;122 9.5.3.2;4.5.3.2 Helping each party to assert their individual interests;123 9.5.3.3;4.5.3.3 Helping each party to recognize the others` interest;124 9.5.3.4;4.5.3.4 Helping the parties to identify commonalities;124 9.5.3.5;4.5.3.5 Helping the parties to establish criteria and agree on concrete solutions;125 9.5.3.6;4.5.3.6 The sequence of steps;126 9.5.3.7;4.5.3.7 Conclusion;129 9.5.4;4.5.4 How can the success of mediation be judged?;130 9.5.5;4.5.5 Conclusion;131 9.6;4.6 Conclusion;131 10;5. Conclusion;132 11;Appendix A: Interview Partners;135 12;Appendix B: Questionnaires;140 13;Bibliography;146