As the most comprehensive reference work dealing with knowledge management (KM), this work is essential for the library of every KM practitioner, researcher, and educator. Written by an international array of KM luminaries, its approx. 60 chapters approach knowledge management from a wide variety of perspectives ranging from classic foundations to cutting-edge thought, informative to provocative, theoretical to practical, historical to futuristic, human to technological, and operational to strategic. The chapters are conveniently organized into 8 major sections. The second volume consists of the sections: technologies for knowledge management, outcomes of KM, knowledge management in action, and the KM horizon. Novices and experts alike will refer to the authoritative and stimulating content again and again for years to come.

V. Technologies for Knowledge Management

33 Tracking the Role and Evolution of Commercial Knowledge Management Software
34 Technologies for Knowledge Storage and Assimilation
35 Knowledge Processes and Meta Processes in Ontology-Based Knowledge Management
36 Knowledge Searching and Services
37 Technology for Acquiring and Sharing Knowledge Assets
38 Technologies for Disseminating Knowledge
39 Peer-to-Peer Knowledge Management
40 Technologies for Knowledge Derivation: On-Line Analytical Processing
41 Knowledge Discovery and Data Mining
VI. Outcomes of Knowledge Management
42 The Dynamic Capabilities of Firms
43 The Knowledge Chain Model: Activities for Competitiveness
44 Achieving Knowledge Management Outcomes
45 Exploiting Knowledge for Productivity Gains
46 Knowledge Management and Agility: Relationship and Roles
47 An Atlas for Knowledge Innovation: Migration from Business Planning to Innovation Strategy
48 Valuing the Knowledge Management Function
49 A Guide for Measuring the Value of KM Investments
VII. Knowledge Management in Action
50 Knowledge Management in Organizations: The State of Current Practice
51 Successful KM Implementations: A Study of Best Practice Organizations
52 The Knowledge Strategy Process
53 The Force of Knowledge: A Case Study of KM Implementation in the Department of Navy
54 From Inventions Management to Intellectual Capital Management at The Dow Chemical Company: A 100+ Year Journey
55 Driving Knowledge Management at Ford Motor Company
56 Managing Intellectual Capital - via E-Learning - at Cisco
57 Transforming Theory into Fact: Hands-On Knowledge Management Initiatives Built on a Reinsurer's Pile of Junk
58 Knowledge Flow through a Military Joint Task Force Operation
59 Buildinga Knowledge Management Foundation at Microsoft Consulting Services
VIII. The Knowledge Management Horizon
60 Knowledge Management Education: An Overview of Programs and Instruction
61 Evolving Business Forms for the Knowledge Economy
62 Designing the Knowledge Organization of the Future: The Intelligent Complex Adaptive System
63 Commercialization: The Next Phase of Knowledge Management
64 The Convergence of Electronic Business and Knowledge Management
65 The Curious Success of Knowledge Management
Keyword Index.