In a knowledge-based economy, the development of a particular type of services, knowledge intensive business services (KIBS), becomes one of the characteristic trends in economic evolution.

Current research focuses mainly on service innovation in developed countries, but little consideration is given to the situation in developing countries.

Based on empirical research in the People's Republic of China, this book aims to contribute to a better appreciation and understanding of the innovative characteristics of KIBSs in developing countries.

1. The Concepts and Characteristics of Knowledge Intensive Business Services

Concept of Knowledge Intensive Business Services
Typology of Knowledge Intensive Business Services
Characteristic of Knowledge Intensive Business Service
2. Innovative Characteristics of Knowledge Intensive Business Services
Theory of Service Innovation
The Characteristic of Service Innovation
Model of Service Innovation
Method
Sample
Measures
Analysis and Results
Descriptive Statistics
Statistical Analysis
Discussion
3. New Service Development Performance
Introduction
A Literature Review on NSD Performance Dimension
Conceptual Framework of NSD Performance
Financial Performance
Customer Performance
Internal Process Performance
Learning and Growth Performance
Research Method
Level of NSD Performance Measure
Research Subject
Item and Scale Construction
Analyses
Conclusion
4. Identifying Determinants of Top Performing New Service Development Activities
Introduction
Research Conceptualization
Macro Level Dimensions
Meso Level Dimensions
Micro Level Variable
Research Methods
Pretests and Measures
Sample and Procedure
Performance Measure
Identification of the Predictive Factors for Top Performing NSD Activities
Finds
Discussion
Conclusion
5. Knowledge Intensive Service Activities in Chinese Software Industry
The Innovative Source of Manufacturing Informationization
Classification of Manufacturing Informationization Technologies
The Relationship of Different Manufacturing Informationization Technologies
The Characteristics of Manufacturing Informationization
Conclusion
Performance of software Industry in China
The indictors Measuring the Inputs and Outputs of Software Industry
The Theory of DEA
Data Processing Method and Result
Conclusion
Reference.