This book bridges the gap between knowledge management and technology. It embraces the complete lifecycle of knowledge, information, and data from how knowledge flows through an organization to how end users want to handle it and experience it. Whether your intent is to design and implement a single technology or a complete collection of KM systems, this book provides the foundations necessary for success. It will help you understand your organization's needs and opportunities, strategize and prioritize features and functions, design with the end user in mind, and finally build a system that your users will embrace and which will realize meaningful business value for your organization.

The book is the culmination of the authors' collective careers, a combined sixty years of experience doing exactly what is detailed in this book. Their guidance has been honed by their own successes and failures as well as many others they have researched in order to provide a comprehensive study on KM transformations and the technologies that help to enable them. They have successfully applied this knowledge as the founders and leaders of the world's largest dedicated knowledge management consultancy, which runs these projects for many of the world's most complex organizations. They are writing as practitioners directly to other practitioners with the intent to enable them to apply and benefit from their knowledge and experience.

"Compelling reading for KM practitioners looking to ensure their technology decisions support their business and organizational objectives."

-  Margot Brown, Director of Knowledge Management, World Bank Group 

"We are two years into our KM Transformation and if I'd had this book beforehand, it would have made the journey smoother and faster! This is a great playbook for how to plan, organize, and execute a KM transformation."

- Stephanie Hill, Senior Director, Global Customer Services, PayPal

1. Knowledge Management Primer.- Part I: Knowledge Management Transformation Strategy and Planning

2. Assessing Your Organization's KM Strengths and Weaknesses (Current State)
3. Understanding Your Organization's Future KM Needs (Target State)
4. Creating the Target State Vision
5. Getting from Here to There (KM Transformation Roadmap)
Part II: Understanding KM Systems
6. Content Management Solutions
7. Collaboration Suites
8. Learning Management Systems
9. Enterprise Search
10. Taxonomy Management
11. Data Catalogs and Governance Tools
12. Text Analytics Tools
13. Graph Databases
14. KM as a Foundation for Enterprise Artificial Intelligence
15. Integration Patterns for KM Systems
Part III: Running a KM Systems Project
16. Project Phases
17. Common KMS Project Challenges and Mistakes
18. Foundational Design Elements
19. Content
20. Operations and Iterative Improvements
21. Envisioning Success: Putting KM Solutions and Outcomes Together.