1;Foreword;5 2;Contents;9 3;PART I The Challenge;13 3.1;Chapter 1 Management Quality and Strategic Positioning;14 3.1.1;1.1 The Challenge;14 3.1.2;1.2 Management Quality;18 3.1.3;1.3 Evidence for the Value of Management Quality;23 3.1.4;1.4 Strategy and Competitive Positioning;26 3.1.5;1.5 What Management Can Do;29 3.1.6;1.6 The Organization of this Book;31 4;PART II Management Quality, Innovation, and Services;35 4.1;Chapter 2 Rational: Innovation and Game-Changing Products;36 4.1.1;2.1 The Rational Way;36 4.1.2;2.2 The Strategy;39 4.1.3;2.3 Leadership;43 4.1.4;2.4 Partners and Services;46 4.2;Chapter 3 Imaje: From Products to Services Through Innovation;48 4.2.1;3.1 Transformation Through Customer Oriented Services;48 4.2.2;3.2 Portrait of Imaje;52 4.2.3;3.3 The Company's Development Since 2002;54 4.2.4;3.4 2007 and Beyond;57 4.3;Chapter 4 BuS: " We Do What No One Else Does";60 4.3.1;4.1 Introduction;60 4.3.2;4.2 The Business of BuS;61 4.3.3;4.3 Business Strategy;64 4.3.4;4.4 Production Challenges;65 4.3.5;4.5 Uniqueness as a Source of Success;68 5;PART III Networked Strategy;71 5.1;Chapter 5 VARTA Microbattery: Producing in the Right Place;72 5.1.1;5.1 Introduction;72 5.1.2;5.2 Background;73 5.1.3;5.3 New Thinking;74 5.1.4;5.4 Charisma, Culture Change and Team Building;76 5.1.5;5.5 "Innovations in Every Field and Every Day";77 5.1.6;5.6 Innovation Supported by Off-Shoring and In-Shoring;79 5.1.7;5.7 And the Future?;82 5.2;Chapter 6 Hewlett Packard Herrenberg: Partnership Solutions.;84 5.2.1;6.1 Introduction;84 5.2.2;6.2 The Velocity;86 5.2.3;6.3 The Way Ahead: The Solution Factory Concept;87 5.2.4;6.4 HP Partner Park: A Business Network Concept;90 5.2.5;6.5 Management Implications;93 5.3;Chapter 7 Fujitsu Siemens Computers: Outsourcing and Supply Chain Mastery;96 5.3.1;7.1 Introduction;96 5.3.2;7.2 How Do They Do It? By Never Standing Still;98 5.3.3;7.3 Still Getting Better?;105 5.4;Chapter 8 RDME: Re-Importing Jobs from Brazil;108 5.4.1;8.1 History of a Turnaround;108 5.4.2;8.2 Development After 2002: Growing and Creating Jobs;113 5.4.3;8.3 Lessons;118 6;PART IV What Does This Mean? Implications of the Industrial Excellence Examples;121 6.1;Chapter 9 Offshoring and Jobs: Zyme, Dyson, and Some General Lessons;122 6.1.1;9.1 Zyme Solutions;122 6.1.2;9.2 James Dyson and the Philosopher's Stone;130 6.1.3;9.3 The "Does Off-Shoring Destroy Jobs?" Debate;132 6.2;Chapter 10 Accountability for Competitiveness, Collaboration;140 6.2.1;10.1 The Responsibility of Management;140 6.2.2;10.2 The Contribution of Governments and Unions;145 6.2.3;10.3 The Misguided Dialogue and the Public Debate;152 6.2.4;10.4 Improving the Public Debate;155 7;References;158 8;About the Authors;160 9;Index;162