Part I Scenario for the Future Chapter 1 Today's Situation, Tommorrow's Prospects 3 Warning Signals .................. . 3 Structural condition no. 1: reduced time resources 4 Structural condition no. 2: reduced financial resources 5 Structural condition no. 3: dramatic increase in complexity 8 The new challenges 11 Darwin rules ......................... . 18 Chapter 2 Organization: Design for Change 23 New tasks - new structures ... 23 The perfect model: the network . 24 Structural principle: process chains 24 Quantum leap to the third millennium 26 Wanted: motivation and identification 27 Corporate culture: five key factors 29 Survival strategy and safeguarding the future 31 Chapter 3 Leadership: the Manager's New Role 33 Management yesterday - management tomorrow 33 Changing the emphasis 33 Management redefined ..... 34 A profession: manager of change 35 Profiling what's needed for the future 38 Contenta r From dignitary to players' coach ......... . 40 The strategic bottleneck in management capacity 42 Part II Designing Change: Basic Principles 45 Chapter 1 The (Psycho)Logical Basis For Failure 47 Cold start ............. . 47 All things good come from above . 49 The "not invented here" syndrome 50 The wrong question ....... . 50 The solution is part of the problem 51 The human image and the organizational model 51 Outlining what's needed and appealing for behavior to match 52 Playing it down - or the truth by installments 53 Dramatizing - or the business of fear ..... 53 Isolated solutions . . . . . . . . . . . . . . . .. 54 Juggling with names - or the "hidden agenda" 56 The credibility gap . . . . . . . . . . . . . . . .

1 Today's Situation, Tommorrow's Prospects

2 Organization: Design for Change
3 Leadership: the Manager's New Role
1 The (Psycho)Logical Basis For Failure
2 Key Factors for Successful Action
3 Phases of the Process and Their Pitfalls
4 Leadership in Transition
5 Hierarchy and Power: Enemies of Change?
6 Charter for Managing Change
1 Tools and Procedures of Corporate Development
2 Organizational Diagnosis
3 Management by Agreed Targets
4 Facilitating processes
5 Personal Feedback
6 Process-Oriented Project Management
7 Dealing with Resistance
8 Handling Communication
9 The Art of Designing Workshops
10 Conflict Management
11 Changing a Company's Culture
12 Performance Improvement
13 Coaching
14 Criteria for Successful Management
15 Qualifications for Managing Change
Outlook and Prospects
Acknowledgments.