1;Preface;5 2;Contents;7 3;Part 1 Concepts and Prevalence;15 3.1;1 Emerging Mobile Virtual Work;16 3.1.1;1.1 Fundamental changes and driving forces;16 3.1.2;1.2 What is Mobile Virtual Work?;19 3.1.3;1.3 Objectives and general design of a research program;21 3.1.4;1.4 The contributions to this book;22 3.1.5;References;25 3.2;2 Mobile Virtual Work - Concepts, Outcomes and Challenges;26 3.2.1;2.1 Emergence of new concepts;26 3.2.2;2.2 What is mobile?;27 3.2.3;2.3 What is virtual?;33 3.2.4;2.4 What is Telework?;34 3.2.5;2.5 Forms of physical and virtual mobility;35 3.2.6;2.6 Mobile work systems in distributed organisations;39 3.2.7;2.7 Outcomes and challenges;51 3.2.8;Acknowledgements;55 3.2.9;References;55 3.3;3 Mapping the Mobile eWorkforce in Europe;58 3.3.1;3.1 eWork and physical mobility;58 3.3.2;3.2 Drivers;60 3.3.3;3.3 Conceptualising mobile eWork;64 3.3.4;3.4 Mobile work and mobile eWork today;67 3.3.5;3.5 Conclusions and outlook;76 3.3.6;Statistical annex;78 3.3.7;References;80 3.4;4 New Forms of Work in Labour Law;83 3.4.1;4.1 New forms of work as legal challenges;83 3.4.2;4.2 Mobile and virtual work in labour legislation;85 3.4.3;4.3 The European framework agreement on telework;87 3.4.4;4.4 Employment relationship and entrepreneurship;90 3.4.5;4.5 Employment conditions in mobile and virtual work;92 3.4.6;4.6 Contractual issues;98 3.4.7;4.7 Conclusions;103 3.4.8;References;105 4;Part 2 Mobility in Work;106 4.1;5 Virtually Connected, Practically Mobile;107 4.1.1;5.1 Chapter outline;107 4.1.2;5.2 Designing mobile technology to 'fit' the work;108 4.1.3;5.3 On being mobile;109 4.1.4;5.4 Examining mobility;114 4.1.5;5.5 Analysis;116 4.1.6;5.6 Technology probes: design and functionality;122 4.1.7;5.7. Probe evaluation and implications for design;128 4.1.8;5.8 Discussion and conclusion;134 4.1.9;References;136 4.2;6 Collaboration in Mobile Virtual Work: a Human Factors View;138 4.2.1;6.1 Starting position;138 4.2.2;6.2 Future work, mobility and virtuality;139 4.2.3;6.3 Collaboration;142 4.2.4;6.4. Examining mobility;144 4.2.5;6.5 Methodological considerations in studying collaborative work;150 4.2.6;6.6 Cases of collaborative working;151 4.2.7;6.7. Concluding discussion;156 4.2.8;Acknowledgements;158 4.2.9;References;158 4.3;7 Model-based Design of Mobile Work Systems;161 4.3.1;7.1 Introduction;161 4.3.2;7.2 Trends of mobile work in Europe;162 4.3.3;7.3 Mobile work in the context of industrial engineering;164 4.3.4;7.4 Design space model for mobile work systems;167 4.3.5;7.5 Case study on augmented reality work;171 4.3.6;7.6 Application of the model based design process;173 4.3.7;7.7 Conclusion;181 4.3.8;References;182 4.4;8 Usability in IT Systems for Mobile Work;185 4.4.1;8.1 Usability in mobile IT systems;185 4.4.2;8.2 Usability aspects and criteria;187 4.4.3;8.3 Assessment of usability in mobile systems;194 4.4.4;8.4 Design for usability in mobile systems for home care;201 4.4.5;8.5 Conclusions;208 4.4.6;Acknowledgements;209 4.4.7;References;209 4.5;9 Participative Design for Home Care Nursing;211 4.5.1;9.1 Home health care as mobile work;211 4.5.2;9.2 ICT, mobile workers and the chronically ill;212 4.5.3;9.3 User involvement in design;213 4.5.4;9.4 Application of the ESE design approach;219 4.5.5;9.5 Discussion and conclusions;234 4.5.6;References;236 4.6;10 Well-being and Stress in Mobile and Virtual Work;238 4.6.1;10.1 Challenge of well-being in mobile virtual work;238 4.6.2;10.2 A framework to mental workload and mental strain;239 4.6.3;10.3 Task-related and organisational factors of mental workload;243 4.6.4;10.4 Conclusions;255 4.6.5;References;256 4.7;11 Building Scenarios for a Globally Distributed Corporation;260 4.7.1;11.1 Challenge of global working;260 4.7.2;11.2 Drivers, motivation and context of change;261 4.7.3;11.3 Globally distributed mobile work environment;262 4.7.4;11.4 Drivers and benefits of flexible working solutions;268 4.7.5;11.5 Scenario challenges;269 4.7.6;11.6 Conclusion;271 4.7.7;References;272