Managers across the world are beating a path to India because it is the global leader for offshore IT-enabled services. Many corporate leaders seek to reduce their costs, other wish to improve service quality, but not many understand India on their first visit and some are confused by clashes of culture. This book aims to introduce India, the major players in the Indian service industry, the reasons why you should utilise India as an offshore outsourcing destination and the steps you need to take to find and work with a local partner. The second edition has been completely revised with up-to-date information on the latest industry developments. Several chapters have been entirely restructured and two completely new chapters deal with the risks of outsourcing to India and the future prospects for the industry.

to India

First Impressions
Indian History and Religion
Contemporary Indian Politics
Culture and Food
Domestic Travel
Security Concerns
The Outsourcing Industry in India
The Outsourcing Drivers
The Major Industry Players in India
Ownership Models and Partnership
The Major Outsourcing Locations
Industry Associations and Research Bodies
How to Organise the Outsourcing Process
Management Checklist Introduction
Outsourcing Objectives
Destination India
Outsourcing Flavours
Success Criteria
Vendor Selection
Legal Contract Arrangement
Quality and the Service Level Agreement
Migration and Knowledge Transfer
Culture and Communication
Adapt the Organisation
Employee Transition and Exit Management
The Risk Factors
Future Potential.