Process Management, with its key concepts of internal customer and process ownership, is becoming one of the most important competitive weapons for firms and can determine a strategic change in the way business is carried out (Business Process Reengineering - B.P.R.). In this context, the flow of information increases, passes through the internal departments, to then extend beyond the traditional boundaries of the enterprise and form operational and knowledge networks with other business units, selected suppliers and clients, etc. These (internal and external) networks harness the great power offered by Web technologies (Internet, Intranet, Extranet) and create the Extended Enterprise.

This book explores innovative themes that will trace the business paths for many firms in the near future. It is based on research and experience in several major companies, in particular the Snaidero Group (Europe's leading company in the kitchen sector), with contributions by leading Information & Communication Technologies (ICT) companies.

One: Principles and Methods

1. Fundamentals of Process Management and Business Process Reengineering
2. Methodology for Process Management Design & Implementation
3. Knowledge Management in Enterprise Networks
Two: The BPR Project and the Processes
4 The Business Process Reengineering Project: A Successful Case Study
5. The Business Development and Sales-Service Processes
6. The Supply Chain Processes
7. The Directive and Support Processes
Three: From Processes to the Extended Enterprise
8. The Knowledge Extended Enterprise: An Innovative Business Model Suggested by Snaidero
9. The Web-Based Collaboration Platform: Implementation Phases, Tools and Architecture
10. The Management Intelligence Methodology: From Process and Capabilities Redesign to the Development of Knowledge Management
11. The Extended Supply Chain: Enabler of Business Drives
12. Infrastructures and Web-Based Business Applications for an Integrated Supply Chain
Bibliography and Web Sites.