1;Preface;5 2;Table of contents;7 3;Introduction;10 3.1;Organization theory;11 3.2;Classical beginnings;12 3.3;Organization and theory;14 3.4;Building blocks of a theory;16 3.5;Short history;18 4;Fundamental organization models;20 4.1;Function, division and matrix;21 4.2;Mintzberg's five structures;36 4.3;Network organization/project organization;39 4.4;Virtual/imaginary organization;40 4.5;Flat organization;43 4.6;Process organization or processes and organization;44 4.7;The importance of working with processes;49 4.8;Summary and study points;51 5;The organization's anatomy, physiology and psychology;52 5.1;The human factor;53 5.2;Power and politics in organizations;55 5.3;The organization's psychology - organization culture;58 5.4;Summary and study points;67 6;Organization and management;68 6.1;Management - origins and definitions;69 6.2;The reverse perspective - management of the organization;70 7;Aspects of organizing;75 7.1;What is the ideological basis?;75 7.2;What are the symptoms?;87 7.3;How do we coordinate organization work?;91 7.4;Centralized or decentralized?;93 7.5;Organizational boundaries - where does our organization begin and end?;100 7.6;Balancing renewal (innovation) with stability ( effective operation);102 7.7;Summary and study points;108 8;Tools and conceptual models;109 8.1;Elements of the business mission;110 8.2;Benchlearning;111 8.3;Decision methodology;113 8.4;Elimination of a level;115 8.5;The one-man band;116 8.6;Customer analysis;120 8.7;The "megaprocess";122 8.8;Modelling/process mapping;123 8.9;Zero-base start;125 8.10;External environment analysis;127 8.11;Organigraph;131 8.12;Performance criteria;132 8.13;Problem analysis (PDS);133 8.14;Fair process;134 8.15;What cannot be outsourced?;136 8.16;Values and behavior;137 9;Reorganization step by step;139 9.1;Current situation;139 9.2;Pre-conditions;141 9.3;Design;143 9.4;Change;147 10;Bibliography;154