1;Foreword;6 2;Preface;8 3;Overview of Contents;9 4;Table of Contents;12 5;List of Figures;17 6;List of Tables;19 7;List of Abbreviations;20 8;Part I Introduction: Research Objective;21 8.1;1 Research Motivation and Relevance;22 8.2;2 Research Design;29 8.3;3 Structure of the Research Project;32 9;Part II Research Context: Foundations of the Research;36 9.1;1 Introducing Words About the Research Context;37 9.2;2 Service Systems as the Basic Abstraction of Service Science;40 9.2.1;2.1 Definitions of Selected Core Concepts of the Service Science Discipline;41 9.2.2;2.2 The Service Systems Perspective;44 9.2.3;2.3 The Facets of Innovation in Service Systems;48 9.2.4;2.4 Smart Service Systems;50 9.3;3 A Service Systems Perspective on Digitization-Enabled Innovation;52 9.3.1;3.1 Technology as Enabler in Service Systems Reconfiguration;52 9.3.2;3.2 Digitization-Enabled Service Innovation;53 9.3.3;3.3 A Service Systems Perspective for the Management of Digitization-Enabled Innovation;55 9.4;4 Concluding Words About the Research Context;56 10;Part III Digitization-Enabled Innovation in Service Systems: Analysis of MDAX-listed Companies;58 10.1;1 Needs and Objectives;59 10.2;2 Understanding the Context: Innovation in Service Systems through Digital Technology;62 10.3;3 Theoretical Underpinning;64 10.3.1;3.1 Digitization Facilitated Alterations in Service Systems;64 10.3.2;3.2 Digitization-Enablement of Value Propositions;65 10.4;4 Research Design;67 10.4.1;4.1 Data Collection;67 10.4.2;4.2 Data Analysis and Interpretation;68 10.5;5 Digitization-Enabled Innovation in Service Systems;72 10.5.1;5.1 Technology;74 10.5.1.1;5.1.1 Technology Integrated for Service Development;74 10.5.1.2;5.1.2 Technology Integrated for Service Delivery;75 10.5.2;5.2 Actors;76 10.5.2.1;5.2.1 Alterations Within the MDAX-listed Companies;76 10.5.2.2;5.2.2 Alterations Outside the MDAX-listed Companies;77 10.5.3;5.3 Information;80 10.5.4;5.4 Value Propositions for Digitization-Enabled Innovation;82 10.5.4.1;5.4.1 Value Propositions Targeting the Service Recipients´ Experience;83 10.5.4.2;5.4.2 Value Propositions Targeting Process Improvement;86 10.5.4.3;5.4.3 Value Propositions Targeting the Improvement of Information Provision;87 10.5.4.4;5.4.4 Value Propositions Targeting the Improvement of Content Preparation;88 10.5.4.5;5.4.5 Advancement of Existing Value Propositions;89 10.5.5;5.5 Industry Specifics;91 10.6;6 Discussion and Implications;92 10.6.1;6.1 Discussion;92 10.6.2;6.2 Implications for Practice;94 10.7;7 Concluding Words on the Analysis of Digitization-Enabled Innovation in Service Systems;96 11;Part IV Digital Technology Integration in Service Systems: Identification of Drivers and Challenges in SMEs;98 11.1;1 Needs and Objectives;99 11.2;2 Understanding the Context: Technology Integration in Service Systems;102 11.3;3 Theoretical Underpinning: Drivers and Challenges for Reconfiguring Service Systems;104 11.4;4 Research Design;106 11.4.1;4.1 Data Collection;106 11.4.2;4.2 Data Analysis and Interpretation;109 11.5;5 Drivers and Challenges of Industrial Cloud Integration in Service Systems of SMEs;111 11.5.1;5.1 Drivers to Integrate an Industrial Cloud;112 11.5.1.1;5.1.1 Actors;112 11.5.1.2;5.1.2 Information;113 11.5.1.3;5.1.3 Value Proposition;116 11.5.2;5.2 Challenges in the Integration of an Industrial Cloud;118 11.5.2.1;5.2.1 Actors;118 11.5.2.2;5.2.2 Information;121 11.5.2.3;5.2.3 Value Proposition;122 11.6;6 Discussion, Implications and Management-Oriented Research Areas;124 11.6.1;6.1 Discussion;124 11.6.2;6.2 Implications for Practice;126 11.6.3;6.3 Areas Where Extra Management Support is Needed;127 11.7;7 Concluding Words About the Drivers and Challenges;130 12;Part V Managing Digitization-Enabled Innovation in Service Systems: Development of an Integrated Method for Digital Technology Management and Service Innovation;133 12.1;1 Needs and Objectives;134 12.2;2 Understanding the Context: Integrating Service Science and a Management Perspective;1