1;Editorial;8 1.1;1 The Need for Services Science;8 1.2;2 Basics of a Services Science Concept;9 1.3;3 Implementation Problems and Starting Points for Solutions;11 1.4;4 Overview of the Contributions in this Book;12 2;Part 1: Services Science - Necessity and Conceptual Fundamentals;16 2.1;Services Sciences, Management, and Engineering ( SSME) and Its Relation to Academic Disciplines;17 2.1.1;1 Introduction;17 2.1.2;2 Service Research Approaches;20 2.1.3;3 Other Academic Disciplines;24 2.1.4;4 SSME and Service Systems;36 2.1.5;References;44 2.2;Service Engineering - A Transdisciplinary Approach in Service Research;47 2.2.1;1 Why Services Science?;47 2.2.2;2 Publicly Funded Service Research in Germany;50 2.2.3;3 Service Engineering as a Focal Point of Publicly Funded Service Research;51 2.2.4;4 The Contributions of a Service Engineering Approach to a Services Science;56 2.2.5;References;59 3;Part 2: Services Science - Focus Research;60 3.1;International Service Research - Status Quo, Developments, and Consequences for the Emerging Services Science;61 3.1.1;Introduction;61 3.1.2;References;73 3.2;Research on Services: From Exploring the " Residual" to Services Science;75 3.2.1;1 Introduction;75 3.2.2;2 The Characteristics of Service Research;76 3.2.3;3 Weaknesses and Drawbacks of Service Research;77 3.2.4;4 The Way Forward;80 3.2.5;References;82 3.3;Services Science - A Computer Scientist's Perspective;83 3.3.1;1 Introduction;83 3.3.2;2 Pure and Applied Sciences;83 3.3.3;3 Do We Need a New Discipline?;84 3.3.4;4 Toward Service Innovations;85 3.3.5;5 Service Innovations and Academic Research;86 3.3.6;References;87 3.4;Research Needs in the European Service Sector - An Application- Oriented Perspective;89 3.4.1;1 Research Areas;89 3.4.2;2 Need for Action;90 4;Part 3: Services Science - Focus Teaching;92 4.1;The Evolution and Discovery of Services Science in Business Schools1;93 4.1.1;1 Introduction;93 4.1.2;2 Evolution of Services Science in Business Schools;94 4.1.3;3 Evolving Services Curricula;96 4.1.4;4 Emerging Services Science Challenges;97 4.1.5;5 Emerging Demand for Services Science Education;100 4.1.6;6 Conclusion;101 4.1.7;References;102 4.2;The Perspective of Computer Science;104 4.2.1;1 What Are the Current Weaknesses of Service Education and Training?;104 4.2.2;2 Is There a Need for Independent Services Science Education at Universities?;105 4.2.3;3 Which Topics Should an Academic Services Science Education Address?;106 4.2.4;4 What Are the Challenges of Establishing Services Science at Academic Institutions?;107 4.2.5;5 How Can Services Science Be Anchored Within the Context of Continuing Academic Education?;108 4.3;The Perspective of ABB Automation GmbH;111 4.4;The Perspective of AFSM International;114 5;Part 4: Services Science - Focus Collaboration;116 5.1;Services Science - Where Practice Meets Theory;117 5.1.1;1 Introduction;117 5.1.2;2 Services - Their Characteristics and Importance for Growth and Welfare;118 5.1.3;3 Creating Knowledge in a Knowledge-Based Economy;125 5.1.4;4 Supporting Innovation in Services;130 5.2;Services Science with a Focus on Academia and Company Collaboration;135 5.2.1;1 Background, Point of Departure, and Aim;135 5.2.2;2 CTF - The Service Research Center at Karlstad University;136 5.2.3;3 The Reasons Behind the Cooperation Both from a Company and a Scholarly Viewpoint;137 5.2.4;4 How to Organize the Cooperation and Agree on the Basic Roles and Responsibilities;140 5.2.5;5 Challenges and Suggestions for the Future;144 5.3;The Perspective of Informatics;146 5.3.1;1 Benefits and Challenges of Current Collaborative Efforts Between Universities and Companies;146 5.3.2;2 Establishing Partnerships - The Case of the Competence Center for Dynamic Value Webs for IT Services Between Siemens IT Solutions and Services and the Technische Universität München;148 5.3.3;3 Governance Mechanisms and Communication Structure of the Competence Center;150 5.3.4;4 The Way Forward;151 5.4;The Perspective of Ser