Making decisions is certainly the most important task managers are faced with, and it is often a very difficult one. This book offers a procedure for solving complex decision problems step by step. Unlike other texts, the book focuses on problem analysis, on developing potential solutions, and on establishing a decision-making matrix.

In this fourth edition of the book, published under a new title, the authors present simplified, actionable guidelines that can be easily applied to the individual steps in the heuristic process.

The book is intended for decision-makers at companies, non-profit organizations and in public administration whose work involves complex problems. It will also benefit students and participants in executive courses.

Introduction

Decision Problems and Decision-Making Procedures: Decision Problems
Goal and Problem-Finding Systems as Requirements for the Discovery of Decision Problems
Rational Decision-Making
Decision-Making Procedures
A General Heuristic Decision-Making Procedure: Overview of the Decision-Making Procedure
Problem Verification and Analysis
Developing and Evaluating the Solution Options
Decision Maxims for Establishing the Overall
Overall Evaluation on the Options and Decision
A Case Study Illustrating the Application of the Procedure
Special Problems and Approaches to Solve Them: Decision Sequences
Information Procurement Decisions
Collective Decisions
Final Remarks.